Repair Process

The steps to getting your car repaired can be confusing – who’s in charge, who pays, what do I do next…. We would like to eliminate the confusion and keep your repair process as simple (and stress free) as possible.

Step #1: Start your repair with the PRECISION CARSTAR Auto Body Repair Experts.

Call us at 661-273-7996 or email Precision CARSTAR via the Get Estimate button above to set a repair appointment.

When you report your claim to your insurance company, ask to have your car repaired at Precision CARSTAR. Remember, state law says YOU get to choose where you go for auto body repair – not the insurance company. If an insurance company tells you you have to go to their shop that is called steering and it is against the law – Steering.  Keep in mind that even though the insurance carrier may try and get you to go to a shop of their choosing they do not warranty the work of that repair shop. The body shop you choose should warranty your repair and use trained and certified technicians. Simply put, your repair warranty is only as good and reliable as the body shop that repairs your car – or stays in business. We offer the best warranties in the Antelope Valley and use I-Car Platinum trained and certified technicians!

Step #2: What happens when you arrive at Precision CARSTAR

When you come to the Precision CARSTAR location, we’ll take your information and start a repair plan for your vehicle. The first step is an estimate of the damages. Your estimate should include:

  • A thorough inspection of the work to be done on your vehicle
  • A description of the repair parts to be used
  • What items your insurance will and will not cover – depending on your policy
  • The expected dollar amount of the repair.
  • The estimated length of time to complete the repair

Most shops use the same estimating systems so there shouldn’t be a great difference in the cost to repair your vehicle. One of the reasons estimates may differ from shop to shop is thoroughness of the appraisal process. Some shops may leave necessary repairs out of the initial estimate, to get you in the door with a low dollar figure. They will then add these additional costs back into the job later in the process with a supplement. At Precision CARSTAR, we take the steps necessary to identify the visible damage for a quality and safe repair for your vehicle upfront. If we suspect unseen or hidden damage we will immediately let you know that.

As soon as you give your approval, we can begin the repair process. If you are submitting your claim through an insurance company, we will work directly with that insurance carrier. If you need transportation, we will arrange a rental car for you through our rental car partner, Enterprise – or a rental company of your choice. We also offer free pick up and drop-off within a 15-mile radius.

Step #3: What happens during your auto body repair

When we repair your car, we order parts, remove damaged parts, repair body and structural damage, paint your car and put on the finishing touches. During this entire process, we update you on your vehicle’s repair status as you have requested – by phone call, email or text message. Remember, our quality repairs are generally faster on average than other Antelope Valley body shops but every repair is different! Some repairs take only 2-3 days while other major repairs may take a week or more. Our goal is to always return your car to you in the shortest time possible and to OEM specifications.

Step #4: What to expect when getting your repaired vehicle back

When you arrive to pick up your vehicle, we walk you through a final inspection.

At this time, if you were responsible for the accident, you will pay your insurance deductible or the total cost of the repairs if you were responsible.  If the other driver was responsible, they and/or their insurance company will take care of the cost. Remember, we offer a local limited lifetime warranty and 5-year nationwide warranty for our repair work. Most importantly, you will be driving your own car which was repaired to the OEM specifications, and you can get your life back on track

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See What Our Customers Think.

  • Ten years ago my car was involved in an accident and Precision did the work. This is where it gets interesting. Two years ago I noticed some chipping way down on the lower pane of the drivers side door. Well it wasn't a big deal but if got worse so i decided to get it painted. When I brought it back to Precision I was expecting a fair price for a good paint job but what I received was beyond my belief. Jeff looked it up in his computer, looked at the door and...

    Peter T.
    Pearblossom, CA
    Yelp 5.0 Star
  • My car was hit on the back drivers side one day and almost a few weeks later I accidentally ran into the back of someone else's car. I went to Precision auto body and not only did they make my car look brand new but they were reasonable in the price, very personable, and even took the extra time to try and cover small dings that had nothing to do with either accident. I was very pleased with my Mercedes when I got it back. It looked like I had just bought it all over again. This place is awesome...

    Krystian J.
    Palmdale, CA
    Yelp 5.0 star
  • Took my car into precision to get it repaired because I was going through an insurance claim with AAA. Jeff and Mario were extremely professional and treated me with the upmost respect. They made the entire process so smooth. I would definitely recommend them to anyone going through a claim. My car looked fantastic when I picked it up. Thanks guys!

    Jonathon M.
    Goleta, CA
    Yelp 5.0 star
  • Best place in the AV. I took my car there to repair some minor damage. The work they did was fantastic - looked like new. I noticed over a year later that on a corner of the fender some of the paint was starting to barely peel. I spoke to Mario who was very knowledgeable and helpful. After he reviewed the old work order, Precision said that they guarantee their work and did the repair for Free. Finding such an honest auto repair shop that completely stands behind their work is a keeper. ...

    Mario B.
    Palmdale, CA
    Yelp 5.0 star
  • A friend recommended I drive from Burbank to Palmdale for repairs after my car was broadsided in a hit-and-run. Although the drive was long, the last few shops I had been to in the San Fernando Valley were unreliable and made shoddy repairs. Needless to say, I was ready for a change.

    After making a call to Jeff at Precision CARSTAR, I knew the drive would be worth my time. I brought my car in the same day, and Jeff walked me through the AAA claims process. Jeff provided me with a breakdown of the work that needed...

    Katie S.
    Los Angeles, CA
  • Awesome experience during a bad situation. I've never been in a car accident until now.

    Overwhelmed with all the things I had to do such as contacting my insurance, renting a car, and finding a auto body shop to fix my 2012 Dodge Durango. I was recommended to CarStar Auto Body Repair Experts. Once I arrived to the auto body shop I was greeted by Jeff and Edgar. Jeff informed me of the repairs that were going to be done. The paperwork went smooth and Jeff called the car rental company so I can get picked up. Once the...

    Melissa B.
    Lancaster, CA
    Yelp 5.0 star
  • I was in a wreck and my insurance, State Farm, was trying to send me to their shop that had lots of bad reviews. We checked for a shop in Palmdale where my fiancé works. After finding Precision, we spoke to Jeff about our car. Not only did he handle everything with the insurance, he also took care of getting them to cover my rental car. The car was even done quicker than Jeff had told us. It was even cleaned inside & out. I would definitely give Jeff a call @ Precision.

    M S.
    Los Angeles, CA
    Yelp 5.0 Star
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